Alterna Bank was established in 2000 as a division of Alterna Savings, a 100-year-old credit union, and the first in Canada outside of Quebec. The bank serves the financial needs of the communities across Ontario and its neighbouring areas. Alterna Bank operates two branches in Hull and Gatineau, Quebec and 23 branches in Ontario through Alterna Savings. The bank is headquartered in Ottawa, Ontario, Canada.
CS Alterna Bank offers reliable, convenient and free online banking service. This service allows you to access and manage your bank accounts anytime, anywhere. This system is secured with multilayer security systems. This platform acts as a virtual branch to reduce the visits to the bank. For any online banking users to access his/her account, he/she should be connected to the internet. Consider the guide below on how to enrol, log in and reset forgotten password to access the convenient online banking service.
HOW TO LOG IN
If you already have an online banking account, please follow the steps below to log in:
Step 1 – Click this link https://alternabank.ca to access CS Alterna Bank website
Step 2 – In homepage, kindly enter your Login ID and Password then click Login
Your login credentials will first be verified and thereafter be allowed to access your online banking account.
FORGOTTEN PASSWORD/LOG ID?
To reset your Online Banking Password please contact the bank customer care at 1.877.560.0100, 613.560.0100 in Ottawa or 416.252.5621 in Toronto. You can also physically visit the nearest branch location during working hours.
Recover Login ID
Depending on the details you used to registered for the Online Banking service, your Login ID is either be:
- your Portfolio Number (Account Number) OR
- the last 8 digits of your Alterna Access Card Number
If none of those Login IDs fail, please call Contact Centre toll free at 1.877.560.0100, 613.560.0100 in Ottawa or 416.252.5621 in Toronto. You can also visit your local branch.
HOW TO ENROLL
CS Alterna Bank does not allow its customers to enroll for the online banking service. If you have a checking or savings account in the bank and you wish to join the online banking community, please feel free to visit any bank branch near you or contact the bank customer care at 1.877.560.0100 for more information.
MANAGE CS ALTERNA BANK ONLINE ACCOUNT
Online banking users at CS Alterna Bank can access the following service at their convenient time:
- View account balances
- Access eStatements
- Transfer funds between accounts
- Set up account alerts
- Schedule transfers or payments
- Pay bills